Before You Turn to the Experts
Experts perform a valuable function in our modern world. Whenever we get into an argument,
whether heated or as a diversion, it isn't long before we reach for a forceful quote or two from an
expert.
Experts strengthen our confidence in views we've chosen to defend. Experts supposedly know
what they're talking about because they've got the inside track on specialized knowledge. Experts
are called upon to give us the final word in matters both obscure and self-evident.
And sometimes experts are wrong.
IT CAN HAPPEN
Minnesota's 1998 governor's race is a prime example of the experts being wrong. Polls consistently
showed Jesse Ventura to be running third and the pundits gave him no chance of winning. Jesse
was almost always discussed in terms of whether his candidacy would hurt the Republican Coleman
more than the Democrat Humphrey. A former Navy Seal and WWF “wrassler” his candidacy was
seldom taken seriously by the mainstream media. I turned on the TV in my Las vegas hotel room
the day after the election and saw the polished bald pate and dimpled chin on national news, and I
knew the pros had been wrong.
History shows us that misguided predictions are nothing new. In 1876 an internal memo at Western
Union declared, "This 'telephone' has too many shortcomings to be seriously considered as a
means of communication. The device is inherently of no value to us."
According to Dr. Lee De Forest, inventor of the vacuum tube and father of television, man would
never reach the moon regardless of all future scientific advances.
In 1949, Popular Mechanics boldly asserted that "computers in the future may weigh no more than
1.5 tons."
Actually, there have been a lot of embarrassed experts when it comes to assertions about
computers. The editor in charge of business books for Prentice Hall in 1957 said, "I have traveled
the length and breadth of this country and talked with the best people, and I can assure you that
data processing is a fad that won't last out the year."
Commenting on the microchip, an engineer at the Advanced Computing Systems Division of IBM
said, "But what . . . is it good for?" This was in 1968. By 1977, the chairman and founder of NEC
Ken Olson expertly demonstrated his prescience by exclaiming, "There is no reason anyone would
want a computer in their home." I still remember hearing opinions of people who shared this
sentiment.
The entertainment industry has produced a few guffaws as well. "Who wants to hear actors talk?"
said H.M. Warner of Warner Brothers in 1927. Gary Cooper, in turning down the leading role in
"Gone With the Wind" said, "I'm just glad it'll be Clark Gable who's falling on his face and not Gary
Cooper."
And when the Decca Recording Company rejected the Beatles in 1962, their in-house experts
assured management that, "guitar music is on the way out." Yeah, right. Yeah, yeah, yeah.
In fact, misguided experts embarrass themselves in nearly every field of endeavor.
"Airplanes are interesting toys but of no military value," said Marechal Ferdinand Foch, French
Professor of Strategy of the Ecole Superieure de Guerre.
In 1899 Charles H. Duell, Commissioner of the U.S. Office of Patents, declared "Everything that can
be invented has been invented." I suppose the inventiveness of 19th century inventors left him
pretty much blown away and incapable of conceiving anything new. Hmmm.
If you listen around, you'll hear experts cited in the marketing and advertising industries, too.
NOW LOOK
This year Al Ries, the guru of branding, along with his daughter/business partner Laura Ries, wrote
a book called The Fall of Advertising and the Rise of PR. Quite naturally the book produced some
buzz in advertising circles. This was an expert in marketing who seemed to suddenly shift his
allegiance from advertising to PR. Is advertising really dead?
Advertising Age magazine wrote articles about the bombshell, with illuminating views from both
camps. And where does that leave American businesses? Which experts should we trust? The
ones who say skillful PR is the critical key to success? Or the ones who ante up in the advertising
camp?
Stop and think about it. Since when has it ever been an either/or type of game. This is not the
same thing as a family vacation where either we do or do not go to Europe. Marketing has always
been a mix.
The key to success is not either advertising or PR. Instead we draw from a host of tools to generate
interest, generate leads, orchestrate buzz, and create sales. Success is built around an integrated
mix of all the ingredients at our disposal. Before the internet I used to call it my “Lucky Seven”:
articles, PR, advertising, direct mail, telemarketing, trade shows, and face to face direct sales. You
can have all this and still fail if you do not have systems in place to capitalize on all your marketing
actions.
All that aside, the real key to success is an awakened mind, directing all this activity based on
observation and critical thinking, focused on satisfying the wants and needs of one’s customers.
Ultimately, the right way is the way that works. For this reason, think through WHY you are doing
what you are doing.... analyze YOUR situation.
Test ideas and measure results, evaluating and making adjustments accordingly. Learn from your
experiences and apply what you have learned.
We live in a very complicated age. You, as advertising and marketing professionals, are perceived
as experts by those who entrust their strategic advertising and marketing plans to your direction.
You have a responsibility to your companies or clients to become truly informed so that your advice
is reliable and trustworthy. You certainly don't want to be numbered with those who must later eat
their own words.
####
support: santo.plus@gmail.com
Experts perform a valuable function in our modern world. Whenever we get into an argument,
whether heated or as a diversion, it isn't long before we reach for a forceful quote or two from an
expert.
Experts strengthen our confidence in views we've chosen to defend. Experts supposedly know
what they're talking about because they've got the inside track on specialized knowledge. Experts
are called upon to give us the final word in matters both obscure and self-evident.
And sometimes experts are wrong.
IT CAN HAPPEN
Minnesota's 1998 governor's race is a prime example of the experts being wrong. Polls consistently
showed Jesse Ventura to be running third and the pundits gave him no chance of winning. Jesse
was almost always discussed in terms of whether his candidacy would hurt the Republican Coleman
more than the Democrat Humphrey. A former Navy Seal and WWF “wrassler” his candidacy was
seldom taken seriously by the mainstream media. I turned on the TV in my Las vegas hotel room
the day after the election and saw the polished bald pate and dimpled chin on national news, and I
knew the pros had been wrong.
History shows us that misguided predictions are nothing new. In 1876 an internal memo at Western
Union declared, "This 'telephone' has too many shortcomings to be seriously considered as a
means of communication. The device is inherently of no value to us."
According to Dr. Lee De Forest, inventor of the vacuum tube and father of television, man would
never reach the moon regardless of all future scientific advances.
In 1949, Popular Mechanics boldly asserted that "computers in the future may weigh no more than
1.5 tons."
Actually, there have been a lot of embarrassed experts when it comes to assertions about
computers. The editor in charge of business books for Prentice Hall in 1957 said, "I have traveled
the length and breadth of this country and talked with the best people, and I can assure you that
data processing is a fad that won't last out the year."
Commenting on the microchip, an engineer at the Advanced Computing Systems Division of IBM
said, "But what . . . is it good for?" This was in 1968. By 1977, the chairman and founder of NEC
Ken Olson expertly demonstrated his prescience by exclaiming, "There is no reason anyone would
want a computer in their home." I still remember hearing opinions of people who shared this
sentiment.
The entertainment industry has produced a few guffaws as well. "Who wants to hear actors talk?"
said H.M. Warner of Warner Brothers in 1927. Gary Cooper, in turning down the leading role in
"Gone With the Wind" said, "I'm just glad it'll be Clark Gable who's falling on his face and not Gary
Cooper."
And when the Decca Recording Company rejected the Beatles in 1962, their in-house experts
assured management that, "guitar music is on the way out." Yeah, right. Yeah, yeah, yeah.
In fact, misguided experts embarrass themselves in nearly every field of endeavor.
"Airplanes are interesting toys but of no military value," said Marechal Ferdinand Foch, French
Professor of Strategy of the Ecole Superieure de Guerre.
In 1899 Charles H. Duell, Commissioner of the U.S. Office of Patents, declared "Everything that can
be invented has been invented." I suppose the inventiveness of 19th century inventors left him
pretty much blown away and incapable of conceiving anything new. Hmmm.
If you listen around, you'll hear experts cited in the marketing and advertising industries, too.
NOW LOOK
This year Al Ries, the guru of branding, along with his daughter/business partner Laura Ries, wrote
a book called The Fall of Advertising and the Rise of PR. Quite naturally the book produced some
buzz in advertising circles. This was an expert in marketing who seemed to suddenly shift his
allegiance from advertising to PR. Is advertising really dead?
Advertising Age magazine wrote articles about the bombshell, with illuminating views from both
camps. And where does that leave American businesses? Which experts should we trust? The
ones who say skillful PR is the critical key to success? Or the ones who ante up in the advertising
camp?
Stop and think about it. Since when has it ever been an either/or type of game. This is not the
same thing as a family vacation where either we do or do not go to Europe. Marketing has always
been a mix.
The key to success is not either advertising or PR. Instead we draw from a host of tools to generate
interest, generate leads, orchestrate buzz, and create sales. Success is built around an integrated
mix of all the ingredients at our disposal. Before the internet I used to call it my “Lucky Seven”:
articles, PR, advertising, direct mail, telemarketing, trade shows, and face to face direct sales. You
can have all this and still fail if you do not have systems in place to capitalize on all your marketing
actions.
All that aside, the real key to success is an awakened mind, directing all this activity based on
observation and critical thinking, focused on satisfying the wants and needs of one’s customers.
Ultimately, the right way is the way that works. For this reason, think through WHY you are doing
what you are doing.... analyze YOUR situation.
Test ideas and measure results, evaluating and making adjustments accordingly. Learn from your
experiences and apply what you have learned.
We live in a very complicated age. You, as advertising and marketing professionals, are perceived
as experts by those who entrust their strategic advertising and marketing plans to your direction.
You have a responsibility to your companies or clients to become truly informed so that your advice
is reliable and trustworthy. You certainly don't want to be numbered with those who must later eat
their own words.
####
support: santo.plus@gmail.com










